Update on our COVID-19 Preparedness – Avoiding Physical Interactions

As part of our firm’s response to the global pandemic, and recognizing that our most important priority is maintaining the health and safety of our people, our clients, and our community, we are taking steps to severely limit all physical interaction.

The large majority of our staff are working remotely from their homes using secure online systems. Our office will still be open, but with substantially reduced numbers of people physically in the office. This allows us to maintain social distancing while continuing to operate and meet your professional service needs.

There have been extensions of deadlines to file tax returns and make tax payments.  However, we are encouraging clients to continue to assemble their tax information to the extent possible, particularly as some clients may have tax refunds receivable.  Please see our newsletter for more details on the extension of deadlines here

When you have your records ready to pass along to us, in order to follow Provincial Health Office guidelines, we are asking all clients to avoid visiting our offices in-person until further notice.

  • Please do not come to our office to drop off documents or packages.
  • Please use electronic transmission of documents.  
  • If you had a scheduled appointment or meeting, we will reschedule a telephone call or virtual meeting with you.

We strongly encourage all clients to send documents to us in electronic format instead of a face-to-face meeting to deliver documents to us.

Please feel free to email or call us to request a link to a personalized secure folder on the Microsoft OneDrive file sharing system so that you can “drag and drop” your electronic documents into an online folder to transmit them to us securely, quickly, and easily.

If you don’t have the ability to generate electronic documents, please send your documents to us via Canada Post Express Mail or by fax at 604-731-9923. 

If you are unable to send your documents to us by mail or electronic means, we kindly ask that you make an appointment in advance to drop off your documents at a specific time, so that we can make arrangements for the appropriate social distancing.

We also understand that Canada Revenue Agency has closed all or most of their offices. This means that we cannot send physical documents to them, but we can use electronic transmission to deliver most filings to them.

We wish you and your loved ones health and safety in these challenging times.
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